CIENNA FAQ

  1. Q: What sets CIENNA apart from other clothing brands? A: CIENNA prides itself on a unique blend of quality craftsmanship, timeless design, and a commitment to sustainability, creating a distinctive and ethical fashion experience.
  2. Q: How can I determine my size when shopping at CIENNA? A: To find your perfect size, refer to our detailed sizing chart available on each product page. If you have any specific questions, our customer service team is ready to assist you.
  3. Q: How do I care for my CIENNA garments to maintain their quality? A: Follow the care instructions on the garment's label and/or product page. Generally, we recommend washing in cold water, using gentle detergents, and air-drying to preserve the longevity and appearance of your CIENNA pieces.
  4. Q: Is CIENNA an ethical and socially responsible brand? A: Absolutely. CIENNA is committed to ethical manufacturing processes, fair labor practices, and supporting sustainability initiatives. We believe in creating fashion that not only looks good but also does good for our planet and communities.
  5. Q: Can I return or exchange items if they don't fit or meet my expectations? A: Yes, CIENNA offers a hassle-free return and exchange policy. Please review our Returns & Exchanges page for detailed instructions and contact our customer service if you need further assistance.
  6. Q: How does CIENNA contribute to environmental sustainability? A: CIENNA actively pursues sustainable practices, including the use of eco-friendly materials, minimizing waste in production, and exploring innovative ways to reduce our environmental footprint. Our commitment to sustainability is a core value embedded in our brand ethos.
  7. Q: Does CIENNA ship internationally? A: NO not yet, CIENNA does not offer international shipping.
  8. Q: How often does CIENNA release new collections? A: CIENNA introduces new collections regularly to keep our offerings fresh and aligned with evolving trends. Sign up for our newsletter to stay informed about upcoming releases and exclusive promotions.
  9. Q: Can I find CIENNA products in physical stores, or is it exclusively online? A: While CIENNA primarily operates online.
  10. Q: What is CIENNA's approach to inclusivity and diversity in its clothing designs? A: CIENNA is committed to celebrating diversity and inclusivity. Our designs cater to a wide range of body types, and we continuously strive to represent a variety of styles that resonate with people from diverse backgrounds.
  11. Q: How does CIENNA handle customer inquiries and support? A: CIENNA takes pride in providing excellent customer service. Our dedicated support team is available via email and whatsapp chat during business hours to assist with any inquiries, concerns, or feedback you may have.
  12. Q: Does CIENNA offer gift cards? A: Yes, CIENNA offers gift cards of varying denominations. These can be purchased online and make for the perfect gift, allowing recipients to choose their favorite pieces from our collections.
  13. Q: What initiatives does CIENNA take to ensure fair labor practices in its supply chain? A: CIENNA is committed to fair labor practices and ensures that all our suppliers adhere to ethical standards. We conduct regular audits to monitor compliance and actively engage in partnerships that prioritize workers' rights.
  14. Q: Are CIENNA's products limited edition, or are they part of a permanent collection? A: While some CIENNA products are part of our core collection, we also offer limited-edition releases. Keep an eye on our website and social media channels for announcements about exclusive and limited pieces.
  15. Q: How can I stay updated on CIENNA's latest promotions and discounts? A: Subscribe to our newsletter and follow us on social media platforms to stay informed about CIENNA's latest promotions, discounts, and exclusive offers. We often share special deals with our loyal customers.
  16. Q: Does CIENNA have a loyalty or rewards program for frequent shoppers? A: Yes, CIENNA values its loyal customers. We offer a rewards program where you can earn points with each purchase, which can be redeemed for discounts or exclusive items. Visit our website for more details on joining the loyalty program.
  17. Q: How does CIENNA contribute to philanthropic causes? A: CIENNA is dedicated to making a positive impact beyond fashion. We actively support philanthropic causes, and a percentage of select product sales goes towards initiatives aligned with our commitment to social responsibility.